November Update from Subscribe-HR HQ
Hello everyone, we hope you're enjoying the spring sunshine and that you're prepared for the silly season that's just about upon us. The decorations are up in stores and office Christmas parties are just around the corner. Before Summer officially arrives, here's a rundown of the highlights from the last month.
Highlights for November:
- Customer of the month: Compass Corp.
- Wellness at work, simple habits for a happy workplace - Don't sweat the small stuff.
- ZenDesk Support Stats Benchmark.
- Main HR / System Admin user/s in your organisation.
- Tip: Exporting exited Employees.
- White Paper: HR Metrics Past, Present and Future.
1. Customer of the month: Compass Corp
Congratulations to Anita from Compass Corp, who is this month's customer of the month! The team here at Subscribe-HR have been working with Anita during the implementation their system. Everyone would like to pass on their gratitude to Anita for her positive and proactive attitude during the process.
2. Wellness at work, simple habits for a happy workplace - Don't sweat the small stuff
In November, we've got another Wellness Habit for you. This month we look just how beneficial it is for your overall wellbeing when you don't sweat the small stuff. You can access this month's Wellness Habit by clicking here.
3. ZenDesk Support Stats Benchmarking
As part of our commitment to both improved Customer Care and transparency, we're sharing our key support metrics with you each month - as benchmarked against Zendesk's industry specific statistics (which they gather from across all the users of their Support software with businesses in the same industry as Subscribe-HR).
Here is an overview of our two main metrics from Zendesk for November 2016:
We encourage you to give us feedback via the customer satisfaction functionality within Zendesk so that you can tell us how you feel about the care and support you're receiving from us :)
4. Main HR / System Admin user/s in your organisation
Last week you would have received an email requesting that all you main contacts / account admin users complete a form for our records. The purpose of this request is to ensure that we have all the relevant / appropriate individuals on our comms list. This is important because when we send out system update notifications and other critical system related information to our customers, it ensures that the right people in your business receive that information.
If you did complete this process when we send you the email request last week, PLEASE DO SO NOW by clicking on the button below:
5. Tip: exporting exited Employees
One of our custoemrs recently asked for clarification regarding the removal of Employee records for your acccount / system. Here's how to do it:
Maintenance > More Groups > Open up system administrator group > click on human resources > Check the delete row on the “employee” row.
The billing section of your dashboard provides an overview of current system stats that is updated each month. Billing history shows information used for billing for each month.
Please note that there are legislative reasons why you would want to keep records and this is why deletion is turned off as a default.
6. White Paper: HR Metrics Past, Present and Future
HR Metrics is a perennially hot topic and we've just published a new White Paper about the evolution of HR Metrics, past, present and future. The White Paper was written to give HR professionals and Senior Executives an overview of past, present and future trends in measuring HR performance.
It covers indicators and analytics used by organisations to measure HR performance in hiring, on-boarding, retaining and evaluating their talent.
It looks at future trends with specific focus on employee wellbeing and how organisations can impact these areas to differentiate themselves as employers of choice.
You can download the new White Paper on HR Metrics here.